The Kentucky Public Service Commission is calling on the state’s power providers to work with customers who are having difficulty paying extremely large heating bills after this winter's arctic temperatures.
In a letter sent to utility company chief executives, the PSC urges flexibility in avoiding disconnections and in allowing customers to make arrangements to extend their payments.
PSC chairman David Armstrong said having to disconnect customers for non-payment benefits neither the customer nor the utility.
The PSC letter also asks utilities to further encourage customers to enroll in budget-billing programs, which all electric and natural gas utilities are required to offer. The programs allow customers to pay the same amount each month, based on their average monthly usage during the year.
