Have you ever tried to contact a business and be patched to a phone operator for whom English is not their native language or has an accent so thick that communicating becomes difficult? If so, commentator Celia Brewer has your sympathy. She says what while she respects all languages and cultures, simple phone calls to American businesses should not be made laborious by the lack of understanding the language and that outsourcing call centers is bad for business.
Commentator Celia Brewer returned to western Kentucky eight years ago. But in another, completely different way, she has also gone back to her roots.
In an episode of the 50s sitcom The Honeymooners, Ralph Kramden comes home to find his wife Alice chatting with her friend Trixie. Ralph, never one for the delicate touch, tries to compliment Trixie on her recent trip to the beauty parlor. “Your hairdo looks nice,” he says, “and the color is almost natural.”
