By Ron Smith
Richmond, KY – The Kentucky Public Service Commission has a plan it hopes will address numerous customer complaints. An independent audit found numerous faults with the utilities, ranging from mistaken meter readings to unresponsive call centers. Commission spokesman Andrew Melnykovych predicts KU and LG and E customers will notice an improvement
"It's principally going to benefit those customers who have an occasion to interact with the utility with respect to billing issues and those sorts of things but should be an overall improvement for all customers, yes."
The recommendations include better staffing of call centers and improved customer service at every management level. KU has more than a half million customers in 77 Kentucky counties.