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NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs.

Attorney General Eric Holder has picked prosecutor John Durham to investigate CIA mistreatment of terrorism suspects. The decision comes as the Obama administration releases a newly unclassified CIA report detailing the agency's treatment of terrorism suspects.

"Cleaning Your City" is a radio show in Afghanistan where the hosts field complaints from citizens, and call people in power to fix the problems. NPR's Melissa Block talks to co-host Massood Sanjer.

Oher alleged Sean and Leigh Anne Tuohy presented him with a document establishing a conservatorship shortly after he moved in with him, and said it was "for all intents and purposes, an adoption."

In his episodic memoir, Will Boast meets the siblings he never knew while navigating family deaths and secrets. Critic Ellah Allfrey finds Epilogue conceptually ambitious, but lacking in execution.

Viet Thanh Nguyen grew up in America with war movies like Apocalypse Now and Platoon, which offer accounts of the war focusing on Americans. His new novel, The Sympathizer, follows a Vietnamese spy.

The Detroit auto companies made another pitch to the Senate Banking Committee for massive loans to keep operating. They were more contrite than last month and offered a lot more details. But it is still unclear whether they will get the $34 billion they say they need to keep going. The auto executives will appear before the House Financial Services Committee Friday.

Disgraced financier Bernard Madoff appeared in federal court in New York Thursday and pleaded guilty to running a multibillion dollar Ponzi scheme. The judge denied a request from Madoff's lawyer that he remain free until sentencing in June, sending Madoff to jail.

For years, nuns at the 85-year-old Monastery of the Angels in Los Angeles have helped pay the bills by selling pumpkin bread. But now their oven is broken — and they're broke. The nuns are praying for a new oven to help relieve the financial distress.

How did Sen. John McCain manage to make 150,000 votes enough to win South Carolina when the 250,000 votes he got in 2000 left him a loser to George W. Bush? He had a lot of help from Fred Thompson.