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A survey of call centers says many consumers are not satisfied with their customer service experiences. The study suggests that low pay, high turnover of workers and strict limits on how long a representative can be on the phone with a customer contribute to poor service. NPR's David Molpus reports.

The Bush administration wants to cut $300 million in fuel subsidies that help low-income families pay their heating bills, but some critics say thousands of poor families will pay a steep price. Brian Mann of North Country Public Radio reports.

The Boston Globe studies 750,000 traffic citations issued across Massachusetts and reports that Hispanics and blacks earn traffic tickets at a rate amounting to twice their representation in the population. Michele Norris talks with Boston Globe correspondent Bill Dedman about the study.

Airline executives tell a Senate panel the industry hasn't been fully reimbursed for the cost of new security measures ordered by Congress. The estimated cost to the industry so far is $4 billion. NPR's Jack Speer reports.

Exotic Newcastle Disease is a highly contagious virus that attacks birds, especially domestic poultry like chickens and turkeys. Five southern California counties are under quarantine as officials struggle to contain an outbreak. The disease threatens California's three-billion-dollar poultry industry. Alex Cohen of member station KQED reports.

President Bush travels to Chicago today for lunch and a speech that outlined his plans for increasing economic growth. Those plans for a return to the tax-cutting ways the administration followed in its first months in office two years ago, with a strong emphasis on reducing taxes on investors. NPR's Don Gonyea reports.

NPR's Kathleen Schalch reports President Bush's plan to eliminate the income tax on corporate dividends draws fire from Democrats who complain the administration's tax cuts benefit the wealthy and don't do enough to stimulate the economy. The Administration counters that tax cuts will spur economic growth, and that's good for everyone.

Bristol-Myers Squibb agrees to pay $670 million to settle several lawsuits. The suits accused the pharmaceutical company of fraudulently restricting competitors from selling cheap copies of two of its best-selling drugs. NPR's Snigdha Prakash reports.

Hundreds of studies have examined whether alcohol has health benefits. Many have suggested it does. Now a study in nearly 40,000 people suggests that it's not how much alcohol you drink, but how often you drink it. NPR's Richard Knox reports.

Research published in the current issue of the science journal Nature shows that lobsters use the earth's magnetic fields to navigate the ocean. Scientists believe the lobsters -- and other animals with homing instincts such as birds -- have tiny amounts of a mineral in their body that actually pick up the magnetic field. NPR's Eric Niiler reports.